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Students, users in partner organizations and external user's
Pickup from Helpdesk service point
You can retrieve a new password from any Metropolia Helpdesk service point, during opening hours. Service points and opening hours can be checked at the IT Services webpage.
Retrieve the password from student affairs office
You can retrieve a new password from any Metropolia student affairs office, during opening hours hours. Locations and open opening hours for student affairs offices can be found in the study guideStudent and Admission Services web page.
Helpdesk delivers the password to a porter (a request in advance is required)
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In order to receive your new password, you will need to prove your identity. Remember to take with you a valid ID card, passport, driving license etc.
We
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never
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tell you a new password by email, phone or text message!
We wish to provide all Metropolia users with an information-secure environment. Unfortunately, email and SMS communications are not safe means for sending passwords. To serve you as well as possible we offer the above service alternatives for delivering passwords.
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