Top-up cards in general
In the PaperCut system value or balance credit is associated with your user ID. Note: Metropolia balance and HSL card balance are two different things.Note: If you you have purchaced a copy card from Metropolia library, remember to return the card to the library at the end of your studies.
Adding
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credit
You can buy credit online using a Finnish netbank ID. Instructions here. If you do not have a netbank ID, you can buy top-up cards from Metropolia libraries (except Aralis common library).
Starting from year 2023 you cannot buy top-up cards from Karamalmi common library.
Payment options
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Returning
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credit / Selling
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credit
You must take care of you balance at the end of your studies. We recommend that you sell the remaining value credit to other students.
Metropolia does not refund a credit balance less than 10€. If you have a lot of credit, it can be refunded to you. A three euro handling fee will be deducted from the refunded credit.
Problems with payments
If there a any problems the first thing to do is to clear the browser cache. E.g. the "Disallowed Key Characters" error can be fixed by clearing the cache.
one comes across with a problem concerning PaperCut payments, it is recommended that the browser cache is cleared first. Instructions on how to clear cache can be found here.
if If clearing the browser cache does not help, one should please create a ticket of the incident at here.
Credit transfer (selling)
Metropolia does not refund unused credit if the balance is less than 10€. If the balance is higher than that, the unused credit can be refunded. In that case a 3€ handling fee will be deducted from the balance.