Before submitting a service request, please do the following:
- Ensure that the correct HDMI cable is connected to the computer. In learning spaces the cable is an HDMI cable labelled LAPTOP.
Verify that the computer is sending the image to the device.
- Press Windows + P.
Select Duplicate/Extend.
- Make sure that there is no adapter connected to the computer without a cable. (
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- Attachment of adapter bundle to the HDMI cable
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- by wire can be misleading.)
Ensure that the power cord of the television is plugged into the power outlet.
How should I proceed in case of an issue?
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Resolve the issue by switching to another classroom if it is feasible and makes sense to do so. Later, submit Submit a service request to the Helpdesk to ensure the functionality of the original classroom. |
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