The Palo Alto GlobalProtect VPN service is currently available to Metropolia staff. The service will also be made available to students shortly, until which time students can use the Cisco AnyConnect VPN service for the same purpose.
Remote access is needed when using Metropolia's internal services from outside Metropolia premises. Examples of internal services include financial and HR services, the Training Calendar, project servers, educloud, and laboratory systems. Access to different services in the internal network through a VPN remote connection is determined based on the user's role and the device used.
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STEP 1 / Option B: Personal Devices Not Maintained by Metropolia
This guide currently applies only to Metropolia staff. When GlobalProtect is introduced to other user groups, a mention will be added here.
1. Navigate in your browser to https://vpngp.metropolia.fi
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3. The service will prompt you for your username and password in a browser window. Log in the same way as you do for cloud services: yourusername@metropolia.fi (not your email address, but your username in its short form, followed by @metropolia.fi).
4. Click Next.
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If you haven't enabled multi-factor authentication and GlobalProtect requires it, first enable multi-factor authentication according to the instructions. Note, in particular, that you must enable at least text message authentication in addition to the Authenticator app. |
5. If you have enabled the multi-factor authentication, the service requires multi-factor authentication. Enter the authentication code displayed on your computer screen into your mobile phone's Authenticator app, select Yes, and approve the login by entering your PIN code.
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2. Press the circular button located below the "Tap to connect" text.
3. If the application asks the address, type vpngp.metropolia.fi
4. Enter your username in the format username@metropolia.fi (not firstname.lastname@metropolia.fi, which is your email address, not your username).
45. Enter your password and press the "Log In" button.
56. If multi-factor authentication is required, open the Authenticator app and approve the login request by entering the number displayed on the screen (circled in the picture).
67. Press the link "Click here to enable now..."
78. Select "Silent" unless you want to hear a notification sound when the GlobalProtect VPN connection disconnects.
89. Press the back arrow located in the top left corner.
910. Press the back arrow located in the top left corner again.
1011. After acknowledging the notification regarding the processing of your information, press the "OK" button.
1112. Once the connection is established, your phone's display will read "connected" and the circular button will be green. To disconnect the VPN, press the circular button again.
1213. If instead of the previous image, the image below appears on your screen during setup, it indicates a compatibility issue between your phone's browsers and GlobalProtect. Resolve the issue by uninstalling the Edge browser from your phone and following these instructions again. After the first use, you may reinstall Edge on your phone if you wish.
Using VPN Assistance Program on Linux
Metropolia does not provide support for using the VPN service on Linux devices. Instructions for using the Palo Alto GlobalProtect service can be found here (log in with your Metropolia username to view the instructions).
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