Four different ways to retrieve your password
Sometimes a password is forgotten or it has to be changed for other reasons by the authority of Metropolia. You then have four different secure ways to choose from.
1. Pickup from helpdesk service point
You can retrieve a new password from any Metropolia helpdesk service point, during opening hours. Service points ja opening hours can be checked at IT-services webpage.
2. Retrieve the password from student affairs office
You can retireve a new password from any Metropolia student affairs office, during opening hours hours. Locations and open hours for student affairs offices can be found in the study guide.
3. Helpdesk delivers the password to a porter (a request in advance is required)
You can make request into the request system and ask, for the password to be delivered to any porters office in Metropolia. If you already have done a request, you can simple reply to the email you got and inform which unit you would like the password to be delivered. You can then get the password from the porter during the open hours of the unit. Mainly the Metropolia units are open Mon-Thu 8-20 and Fri 8-18. The specific open hours for each unit can be checked from the conctact information in Metropolia website by choosing the unit from the drop-down list on the left.
4. Helpdesk sends the password in a registered letter(a request in advance is required)
You can make a request to the request system and ask, for your new password to be sent to you in a registered letter. If you already have done a request, you can simple reply to the email you got and ask for the password to sent in a registered letter.
Registered letter is only an option for those living outside of Greater Helsinki.
There are several Metropolia units in the area of Greater Helsinki, from which you can get a new password as explained in paragraps 1-3 .
In order to receive your new password, you will need to prove your identity. Remember to take with you a valid ID card, passport, driving license etc.
We will never send a new password by email or text message!
If you face password related problems, don’t hesitate to ask help via Metropolia’s request system. Check also Helpdesk’s contact information.