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Registered letter is only an option for those living outside of Greater Helsinki.
There are several Metropolia units in the area of Greater Helsinki, from which you can get a new password as explained in paragraps 1-3 .
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In order to receive your new password, you will need to prove your identity. Remember to take with you a valid ID card, passport, driving license etc.
We will never send a new password by email or text message!
If you face password related problems, don’t hesitate to ask help via Metropolia’s request system. Check also Helpdesk’s contact information.