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3. The service will prompt you for your username and password in a browser window. Log in the same way as you do for cloud services: yourusername@metropolia.fi (not your email address, but your username in its short form, followed by @metropolia.fi).
4. Click Next.
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If you haven't enabled multi-factor authentication and GlobalProtect requires it, first enable multi-factor authentication according to the instructions. Note, in particular, that you must enable at least text message authentication in addition to the Authenticator app. |
5. If you have enabled the multi-factor authentication, the service requires multi-factor authentication. Enter the authentication code displayed on your computer screen into your mobile phone's Authenticator app, select Yes, and approve the login by entering your PIN code.
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13. If instead of the previous image, the image below appears on your screen during setup, it indicates a compatibility issue between your phone's browsers and GlobalProtect. Resolve the issue by uninstalling the Edge browser from your phone and following these instructions again. After the first use, you may reinstall Edge on your phone if you wish.
Using VPN Assistance Program on Linux
Metropolia does not provide support for using the VPN service on Linux devices. Instructions for using the Palo Alto GlobalProtect service can be found here (log in with your Metropolia username to view the instructions).
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