IT Services

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1. Ensure that your computer's camera cover is open, and the camera function is not turned off via a special switch or key (only applicable to some models).
2. Ensure that video transmission is enabled in the application settings.
   1. Click your profile picture.
   2. Click Settings.
      
      
   3. Click Video-tab.
   4. Choose correct camera from the drop-down menu. You will see a preview video from the camera that is currently selected
      
      
3. Make sure the correct camera is selected in the application settings.
   1. Click on the video camera icon at the bottom left of the application until it reads Stop Video.
      
      
   2. If the video image does not appear, click on the up arrow next to the video camera icon.
   3. Choose correct camera.
      
      
4. Close all other applications that may be using your camera (such as Skype or FaceTime).
5. If you are using an external camera:
   
   1. Try disconnecting and reconnecting it.
   2. Switch the application to use your computer's built-in camera.
   3. Try using the external camera on another device. If it still doesn't work, it may be a hardware issue.
6. Ensure that the application has permission to use the camera.
   
   1. Open Windows 10's Settings app.
   2. Find and open Choose which apps can access your camera.
      
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   3. At the bottom of the page, there is a toggle switch Allow desktop apps to access your camera. Turn this on.
      
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7. Ensure that the meeting organizer has not blocked the video from being visible.

8. Ensure that your internet connection is working properly. A slow or intermittent connection may affect the visibility of your camera to others.

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1. Ensure that you sign in to the application with the credentials you received in the meeting invitation with.
2. If you are signing in with Metropolia credentials, make sure you follow the instructions on the page I can't log in to the Zoom video conferencing program, what should I do?.
3. Make sure you use the correct meeting ID or that the meeting link has not changed.

4. Ensure that you are joining the meeting at the correct time and that the meeting schedule has not changed.

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