IT Services

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1. Check that the audio volume is set to an adequate level or not muted. (Instructions on page No Sound in Windows 10. What to Do?.)
2. Ensure that the microphone is not muted. Some devices may have a physical mute switch or button.
   
3. Before each meeting, verify that the correct audio source and microphone are selected in the program.
   
   1. Click the gear icon next to your profile picture to open the settings.
   2. Select the Audio menu.
   3. Check that the correct audio source is selected from the drop-down menu on the right side of the Speaker text.
   4. Check that the correct microphone is selected from the drop-down menu on the right side of the Microphone text.

   5. Test the functionality by clicking Test Speaker and Test Mic.

      
      
      
      
4. If you are using Bluetooth headphones, one cause of the problem could be that headphones are paired to multiple different devices. This may cause jumping between devices or connection issues. Disconnect all connections from the headphones and establish a new connection only to the computer you are using for Zoom meetings.
5. Try the headphones or microphone on another device. If they still don't work, there may be a hardware issue.
6. Try other troubleshooting options on the page Fix sound or audio problems in Windows - Microsoft Support.

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The number of participant slots ran out during a webinar, what should I do?

It is possible to add more participant slots during a webinar. Call the helpdesk phone service at +358 9 7424 6777 (weekdays 8 am - 4 pm) and provide the following information:

• Your name and email address clearly stated at the beginning of the call
• The Zoom room code

• The number of additional slots needed.

I receive a message "Update Account Information" in Zoom, what should I do?

In August 2021, a setting was enabled in Zoom that prompts users to join Metropolia's Zoom if they attempt to use the metropolia.fi domain (i.e., Metropolia email address) as a private Zoom account.

1. Make sure you log in to the application or web browser URL address metropolia.zoom.us and not on Zoom's US site zoom.us.
2. Ensure that you log in correctly by following the instructions on the page I can't log in to the Zoom video conferencing program, what should I do?.

Host privileges are missing, what should I do?

Usually, the privileges are missing because the user has inadvertently logged into Zoom as a guest. SSO login should be done before joining the meeting.

1. Make sure you log in correctly by following the instructions on the page I can't log in to the Zoom video conferencing program, what should I do?

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