Remote Desktop Main User
Remote desktops are organized by degree programs, with each one having a main user responsible for managing software requests. Helpdesk installs the software as requested by the main user, subject to system limitations.
Main User's Role
The main user:
- Decides, in collaboration with other users, which software selection best supports teaching and submits the information to Helpdesk.
- Does not need to know how to install software.
- Ensures that requested changes meet the needs of all remote desktop users and submits change requests to Helpdesk.
Selection of Main User
The users, typically instructors, select the main user from among themselves, as they are most familiar with their program's specific software needs and teaching methods.
Other Users' Role
- Users who want software changes should first contact the main user.
- Students submit their requests to their instructor, who, if they support the change, contacts the main user.
Helpdesk's Role
Helpdesk:
- Sets up the remote desktop and implements change requests on time.
- Installs programs according to the main user's approved configurations. If no special configuration is requested, the programs will be installed with default settings.
Important Notes
- A degree program can have more than one remote desktops only if there are good reasons for it. Our system resources are limited.
- A degree program can have more than one remote desktop only if there are justified reasons. System resources are limited.
- The same program cannot be installed with multiple configurations in a remote desktop.
- Software license terms must comply with our resources (e.g. budget). Users should verify the license information for requested programs in advance.
Did You Encounter a Problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |