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Format of Outgoing e-mail Address and How to Change it

Form of outgoing e-mail address and how to change it

Metropolia e-mail address is formed  automatically by the source system fields.

Source systems are Student register for students and HR for staff.

Address is formed by nick- and lastname fields from Student register and HR, like firstname.lastname@metropolia.fi

You can check your exact e-mail address at https://amme.metropolia.fi

Change Instructions can be found here.

Namesake issues

If the firstname.lastname email address is already in use, we will use the middle name's first letter (X). If the person does not have a middle name, a number will be added in the end (N):

  • firstname.X.lastname (at) metropolia.fi
  • firstname.lastname.N (at) metropolia.fi

In rare cases, where a new staff member's email address is already in use by a student, then both addresses are changed according to the namesake rules. The previously unique firstname,lastname (at) metropolia.fi adress becomes unavailable.

If someone receives another's mail due to namesake issues, he/she must act according to Regulations for Handling Email paragraph 3.4

3.4 Handling of Email Arriving at an Incorrect Address


If a user receives an email message intended for another person, the receiver must inform the original sender of the unsuccessful delivery, and delete the arrived message. The user has obligation of secrecy and non-exploitation considering both the contents of the message and its existence.
The duties of sending and returning do not apply to malware messages or spam.

Did you encounter a problem?

  1. Restart your computer and the device where the issue is occurring. Try the function again.
  2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
  3. Try searching for a solution on the site of the IT Services by using the following search methods:
    1. navigation menu of the site (on the left)
    2. search machine of the wiki (right upper corner)
    3. a general search engine, for instance Google Search
    4. alphabetical index
    5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

Contact methodContact information
Ask AI-Bot Mikko 24/7

https://mikko.metropolia.fi

Form

https://hd.metropolia.fi

Email

helpdesk@metropolia.fi

Phone service+358 9 7424 6777 (weekdays from 8 am to 4 pm)

Lähtevän sähköpostiosoitteen muodostaminen ja muuttaminen

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