Add Connection Server to VMware Horizon Client

You can use all remote desktops and their features in VMware Horizon Client. Staff desktop (reserved for staff only) can be used also in a web browser. No separate client program is necessary. But in a web browser the desktop's features are limited.

VMware Horizon Client is installed in all computers that are maintained by Metropolia. You can find the program when you type in the Start menu search box vmware. The fulle name of the program will appear above the search box.

  • If you use the client program on a computer that is in Metropolia internal network, connect to the desktop.metropolia.fi connection server. This server is usually pre-configured in the client program as in picture 1. (Cloud icon)
  • If you use the programs in some other network connect to securedesktop.metropolia.fi. At the moment, the use of securedesktop server is limited to staff, for license technical reasons. (Check the current login instructions on the remote desktop instructions' front page!)

Ad the connection server to the client program as shown below:

Picture 1.

  1. Click on + New Server.
  2. Enter the connection server name (securedesktop.metropolia.fi).
  3. Click on Connect.


Picture 2.

  1. Next to Server: (1.) you can check what server you are connecting to. Enter your user name and click on Login (2.).
  2. Login.

You will log in to the connection server and you will see the available remote desktops.

What to do in a problem situation?

  1. Restart your computer and the device where the issue is occurring. Try the function again.
  2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
  3. Try searching for a solution on the site of the IT Services by using the following search methods:
    1. navigation menu of the site (on the left)
    2. search machine of the wiki (right upper corner)
    3. a general search engine, for instance Google Search
    4. alphabetical index
    5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

Contact methodContact information
Ask AI-Bot Mikko 24/7

https://mikko.metropolia.fi

Form

https://hd.metropolia.fi

Email

helpdesk@metropolia.fi

Phone service+358 9 7424 6777 (weekdays from 8 am to 4 pm)

Yhteyspalvelimen lisääminen VMware Horizon Clientiin