The Helpdesk sells discontinued computer packages, laptops, and projectors at the Myyrmäki campus in the C3004 classroom on June 5th - 6th, 2024.
Information about available products will be updated until the start of the sales days. Check the latest information when the sales days begin.
- On the first sales day, products are sold only to Metropolia students and staff.
- Products cannot be reserved in advance. They are sold on a first-come, first-served basis.
- Only one computer package or projector per buyer.
- There may be a queue at the sales point. We would like to ask for patience while waiting for your turn.
Check the products, opening hours, and additional information on the IT Services website. Please note that there are important instructions on the page that you should consider before coming.
Kind regards,
Helpdesk
Call Center: 09 7424 6777
Service requests https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
The outage is due to a system update.
We apologize for any inconvenience.
Note also another outage on May 28, 2024.
Take Care of Your File Backups
Ensure your backups are in place before your vacation, and enjoy your holiday worry-free. Read more in the OMA announcement: Avoid a collapse – take your backups now!
The person in the image is not related to the case.
Check Windows Updates
Before your vacation starts, check for available updates for your Metropolia Windows laptop following the guide available on the IT department's webpage here. (Note: read the guide, do not use Windows' own Check for updates feature.)
The old Finnish proverb applies to Windows updates: "What you leave behind, you will find ahead." Updates have to be done at some point. If you keep delaying them, they will be automatically installed on your computer at a time that might not suit you. Installing the update includes restarting your computer and a temporary disruption of its use.
Keep VPN On for a Few Hours
Keep the VPN running on your Metropolia maintained Windows laptop for at least a few hours before your summer vacation starts. If you work during the summer, remember to keep the VPN open for 1-2 hours at a time, 2-3 times a week, preferably when you do not need your computer for other tasks (NOTE: It is not advisable to use the VPN during online meetings as it can slow down the connection). By doing so, your computer's functionality at the start of autumn will be more reliable.
Security updates are now automatically installed on Metropolia computers, provided the computer is turned on and connected to the internet. Just keeping the computer on helps a lot. However, the VPN or Metropolia's internal network is needed for certain essential functions like Windows licenses. If your computer is disconnected from the Metropolia network via VPN or on campus for too long, you may need Helpdesk assistance to get it back up and running.
Update Your Metropolia Mac Computer
If your work laptop has an older macOS than Monterey (12.x), update it immediately to the newest available version found in Apple's Software Update settings. Most Mac computers from 2016 and later support at least macOS Monterey 12. If it's no longer possible to install macOS Monterey 12 on your computer, consider requesting a newer Mac if necessary.
Reminder apps will be activated on Mac computers at the start of the summer, which will remind you of updates and their installation.
By autumn, mandatory security updates will also be available for all Macs, which can only be delayed for a limited time. After that, they will be installed without your permission after a countdown.
Read the instructions for updating the operating systems of Macs maintained by Metropolia here.
What Happens If the Computer Is Off the Network for Too Long?
Updates are essential for ensuring security. If your computer is not online for a long enough period, updates will automatically install the next time you start working.
Imagine a scenario where, after returning from a summer vacation, you start a lecture in a full auditorium. You turn on your laptop for the first time after your vacation five minutes before the lecture starts. Your computer quickly begins installing missing updates to ensure your security. As your computer slows down due to the updates, you finally open your PowerPoint presentation eight minutes after the lecture starts. As you reach the fourth PowerPoint slide, your computer restarts without warning, and the lecture is interrupted. This is inevitable as delaying updates poses a security risk. How would you feel in this situation? Would you then feel like contacting the Helpdesk to complain about your computer's poor performance?
Avoid scenarios like the one described above by connecting your computer to the network, and if you're not on campus, also open the VPN connection
1) before your summer vacation starts
2) after your summer vacation ends well before you start working. If possible, even the whole day before.
Summer 2024
The Helpdesk phone service is open from June 17 to August 16, Mon–Fri from 9 AM to 3 PM. (On Midsummer Eve's Eve, June 21, from 9 AM to 12 PM)
The phone service number is 09 7424 6777
Regardless of the season, we only accept contacts through
- phone service at 09 7424 6777,
- service requests at https://hd.metropolia.fi / by email helpdesk@metropolia.fi
Service requests received during the summer are processed as usual, and delays are generally not expected. It is not advisable to postpone contacting us until the autumn, when the volume of contacts to Helpdesk is significantly higher. If the issue you report must wait for a responsible person to return from summer vacation, we will always inform you separately.
Fall 2024
Starting August 19, the Helpdesk phone service will switch to autumn hours. The beginning of the academic year is statistically and from our experience the busiest time, but we are prepared by increasing the staff for handling calls and service requests until the end of September. Despite the increased capacity, there may still be congestion.
All Contacts in Fall Still Only to Phone Service and Service Requests
We kindly ask you to continue using only the contacts listed above (and at the end of this announcement) instead of direct contacts on campus. This also gives the Helpdesk peace to work, and allows each of us to focus fully on our own areas of responsibility. Our contact policy is fixed and does not vary with the seasons.
Read Also
Promotional Videos
Watch the fun and exciting promotional videos by Helpdesk, which remind you to contact the Helpdesk using the correct contact information.
Best regards,
Helpdesk
In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:
Phone service: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Frequently Asked Questions: https://itservices.metropolia.fi/FAQ
