Microsoft Office 365 and Google Workspace for Education cloud services have been unavailable for a significant number of new students.
Microsoft Office 365 is once again available for new students, but Google Workspace for Education is not.
The issue is currently being addressed. It is estimated that Google Workspace for Education will be accessible in approximately 1-2 weeks. Unfortunately, a more precise estimate cannot be provided.
We will inform you when Google Workspace for Education is available again.
We apologize for the inconvenience caused by this situation.
Best regards,
Helpdesk
Telephone service: +3589 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
Summer Opening Hours for Helpdesk Phone Service (phone: 09 7424 6777) will end, and the extended opening hours for the beginning of the autumn semester will begin on Monday, August 21, 2023.
- August 21, 2023 - September 15, 2023: Open Mon-Thu 8 AM - 6 PM and Fri 8 AM - 4 PM.
- Starting Monday, September 18, 2023, we will return to our regular opening hours: Open Mon-Fri 8 AM - 4 PM.
Regardless of your matter, please report all IT-related issues at Metropolia as follows:
- Phone service: 09 7424 6777
- 24/7 service requests at https://hd.metropolia.fi or via email at helpdesk@metropolia.fi
- If your issue is urgent and you need assistance within three business days, please call our phone service. This allows us to prioritize your urgency. Phone service is available for both urgent and non-urgent matters.
Languages
- Our service is always available in Finnish and English.
- We may offer other languages based on the language skills of our staff. We will provide details about these options separately.
- From August 28, 2023, to October 29, 2023, inquire about service in Arabic.
"Helpdesk tiedottaa" workspace in OMA
As a member of the workspace
You will receive Helpdesk announcements published on OMA directly to your e-mail.
You will receive up-to-date information about the operation and services of IT Services.
You can discuss and give feedback about the IT Services (discussion section). (We don't accept service requests to the workspace – please contact the Helpdesk only via the contact information mentioned below.)
How to join?
1. Select Workspaces in the menu at the top of OMA
2. Select Search (Join/Leave).
3. In the Text search field, type Helpdesk tiedottaa.
4. Select the Join workspace button on the right side of the "Helpdesk tiedottaa" workspace.
Best regards,
Helpdesk
Telephone service: +3589 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi
Helpdesk sells decommissioned computer packages, laptops, and projectors at the Myllypuro campus in the D-tower 1st floor lobby from August 21st to 23rd, 2023.
Check out the products, opening hours and additional information on IT Services' website.
Information about available products will be updated until the start of the sale days. Please check for the latest information when the sale begins.
NOTE!
- On the first day of the sale, products are sold only to Metropolia students and staff.
- Products cannot be reserved in advance. They are sold on a first-come, first-served basis at the location.
- Each buyer is allowed only one computer package or projector.
- There might be a queue at the sales point. We kindly ask for your patience while waiting for your turn.
Kind regards,
Helpdesk
Call Center: 09 7424 6777
Service requests https://hd.metropolia.fi / helpdesk@metropolia.fi
Information and instructions: https://itservices.metropolia.fi