Peppi is updated on Friday 2nd May 2014 from 9:00 to 9:30 am

Peppi is updated to version 1.0.1.9 on Friday 2nd May 2014 from 9:00 am to 9:30 am.

There will be short outages on Peppi during updating.

A vulnerability was found in Microsoft Internet Explorer browser allowing Flash media exploitation.

No fix to the vulnerability has been published yet.

Another vulnerability was found in Adobe Flash Player plugin allowing remote control of the victim's workstation.

Metropolia IT Services runs on all workstations a centralized fix that blocks the opening of Flash content in Internet Explorer.

Flash works as normal in Google Chrome, Mozilla Firefox and Safari browsers.

For more information, see Microsoft Security Advisory 2963983, April 26, 2014 and Adobe Security Bulletin April 28, 2014.

 

IT Services

Helpdesk phone service is available from 29th April to 2nd May 2014 as follows.

Tuesday29th April, 2014from 8:00 am to 5:30 pm
Wednesday30th April, 2014from 8:00 am to 2:00 pm
Thursday1st May, 2014closed
Friday2nd May, 2014closed

 

 

 

Helpdesk phone service is available on Monday 28th April 2014 from 8:00 am to 10:00 am due to the meeting.

IT Service has collected feedback from the service request system's solution message links beginning on February 20, 2014.

The feedback is completely anonymous and is not linked to service requests or the person giving feedback.

The form contains five questions asking you to rate the services on a scale of 1 through 5. Rating is not required, though. There is also space for free feedback at the end of the form.

Commendations given in free feedback will be forwarded to the named persons individually.

We at IT Services extend our thanks for the feedback we have received and hope to receive more in the future. The link can be found in the solution messages.

Feedback is reviewed regularly, customer ratings will be published and feedback will be commented on the IT Services website when needed.

Feedback from 20th February to 4th April, 2014

Improvements to the Printing Management System in the Summer

The multifunction printer print queue names will be changed for clarity

Toshiba-Print-A4

-default queue B&W, double-sided

Toshiba-Color-Print-A4

-color, double-sided

Toshiba-Print-A3

-A3 printers B&W, double-sided

Toshiba-Color-Print-A3

-A3 printers color, double-sided

 

The print queue settings will remain the same.

The changes do not require user action.

 

IT Services

Phishing email warning!

Phishing is a common experience for email users these days. Metropolia email users often receive requests for their network/email passwords, user IDs, and other private data. Some of these emails can be very convincing and appear to be from Metropolia ITS Staff.

However, you should know that ITS will never, ever request your password! Emails requesting your password or other personal data should simply be DELETED upon receipt.

Below is the newest message of phishing email received here at Metropolia and should be deleted upon receipt.

Van: Stam, M. van der (Martijn)

Verzonden: dinsdag 22 april 2014 9:34

Aan: Stam, M. van der (Martijn)

Onderwerp: IT SERVICE

Voit lisätä postilaatikon kiintiö koko automaattisesti klikkaamalla tästä ja täytä tarvittavat vaatimukset automaattisesti lisätä postilaatikon koko kiintiötä.

TÄRKEÄÄ: Et voi lähettää ja vastaanottaa postia 480MB.

ITS Helpdesk

ADMIN TEAM

If you sent your information in response to the message, change your password immediately at https://amme.metropolia.fi

A vulnerability was found in Microsoft Word exploiting RTF documents.

No fix has been published yet to the vulnerability.

Metropolia IT Services runs a centralized prevention on all computers which prevents the opening of RTF files in Microsoft Word application.

For more information, see Microsoft Security Advisory

Tube will be offline today 17-17.15 p.m.

Tube will be offline today 17-17.15  p.m. The system will be offline about 15 minutes.

OpenSSL is a commonly used open-source implementation of the SSL and TLS protocols. It is used to encrypt communications between the client and the server. Read more

The vulnerability situation in Metropolia :

  • Metropolia´s main services, such as Tuubi, Peppi, Moodle, Wiki are not affected by the vulnerability
  • Services such as mcp.metropolia.fi, opintotoimisto.metropolia.fi, as well as individual projects services are affected.

The vulnerability was announced on 7 April and Metropolia services were updated by 13 April.

There is no evidence of abuse caused by the vulnerability, but the possibility cannot be ruled out.

Except from Metropolia´s few services, many widely used online services are also affected and we recommend changing your password.

Important:

  • For every service you should use a different password.
  • Metropolia usernames and passwords should not be used in any external services

Instructions on how to change/reset your password

The password must also be changed in the devices that use Metropolia services, for example Metropolia e-mail in smartphones and tablets. Instructions.

For more information:

New Multifunction Printers

New multifunction printers were deployed last week (week 15) in several locations. The new devices were purchased in the spring after reviewing the feedback received after the initial purchases.

In addition, the Arabiankatu multifunction printers were replaced with new ones. They were made available on April 17.

Multifunction printer locations

Used computers sale 17.4.2014

Used computers sale

Used computers sale on  thursday 17.4.2014 at Vanha Maantie 6,

Date & Time: Thursday 17.4.2014, 16-20

Place: Vanha Maantie 6, 02650 Espoo

Directions to the purchase area can be found from the main entrance.

There are around 50 pieces of computer packages for sale per computer sale. In addition to these, there are also 17" and 19" monitors for sale

A computer package includes:

  • HP 5800
  • e8400 C2D
  • 4x1GB
  • 160GB
  • No dedicated GPU
  • A license to an operating system, but no actual OS installed or an installation media
  • HP 22" display
  • A keyboard, a mouse, 2x power cables, a video cable

Price: 80€

17" display: 5€

19" display: 10€

Payment:Only cash

The items for sale can not be reserved beforehand.

All the computers have been tested and they should work. In case of any problems, the customer has to contact HelpDesk within a week from the sale.

Changes performed to Papercut service fix printing problems in Mac workstations. When printing from MFPs, print jobs would get jammed or disappear from the queue.

Please note:

  • When printing files from Mac workstations to MFPs, those should not include in their file names Scandinavian or strange characters, since it has been noticed to cause printing errors.
  • Replace these characters with spaces or hyphens.

If you experience further problems with printing, make a service request at hd.metropolia.fi

IT Services

Phishing email warning!

Phishing is a common experience for email users these days. Metropolia email users often receive requests for their network/email passwords, user IDs, and other private data. Some of these emails can be very convincing and appear to be from Metropolia ITS Staff.

However, you should know that ITS will never, ever request your password! Emails requesting your password or other personal data should simply be DELETED upon receipt.

Below is the newest message of phishing email received here at Metropolia and should be deleted upon receipt.

Rakas Tilaaja,

Olemme paraikaa prosessi-ylläpito kaikista tileistä sähköpostitse. saattamaan tämän, sinun täytyy vastata tähän viestiin välittömästi ja käytä alla olevaa linkkiä vahvistamaan tilisi vastaan ??spy-ware ja Roskapostin.

Klikkaa tästä päivittää
-linkki poistettu-

Tämä prosessi auttaa meitä torjumaan roskapostia. Epäonnistuminen päivittää huomioon yllä olevaa linkkiä, tekee sähköpostiosoitteesi inaktiivinen meidän tietokantaan.

Kiitos ymmärrystä

Ystävällisin terveisin,
mail.metropolia.fi
Kiitos yhteistyöstä.

If you sent your information in response to the message, change your password immediately at https://amme.metropolia.fi

Due to maintenance Metropolia services will be periodically unavailable on the weekend of 12 - 13.4.

Saturday April 12 from 8 am to 8 pm  
Wireless network
www-services, for example users, vhost, projects-servers
Remote Service(desktop ja securedesktop)
Lync

Sunday April 13 from 8 am to 8 pm  
Tube (it will be unavailable at least all morning)
Moodle
Peppi
Remote Service(desktop ja securedesktop)
Email