Due to new network device installations there will be outages on all Metropolia IT services (eg. Tuubi, email, network drives) and the Internet at departments listed below. Also login to Metropolia workstations may fail.
Saturday on October 29th Sofianlehdonkatu 5B, Mannerheimintie 172
Sunday on October 29th Agricolankatu 1-3, Vanha viertotie 23
Hello!
The HR system will be upgraded on Thursday on October 27th at 8 am - 4 pm and the program is disabled for that time. The upgrade brings several fixes and improvements to the individual properties of the system.
In the worst case, outage will last the hole day.
We apologize for the inconvenience.
Sincerely,
HR system development team
Proposals by students and staff on improving the Tube have been prepared and will be thoroughly tested. The changes to ease the use of Tube will be released with the new version after the turn of the year. Flaws in the current version will then also be rectified.
Tube has suffered from instability throughout the fall term. Our vendor Eduix together with IT Services has been investigating causes for the instability.
Prior to implementing the new version measures to stabilize the Tube are taken, namely
- IT Services substantially upgrades the capacity of the computer servers. Also the environment is streamlined
- IT Services updates and reorganizes the network infrastructure during the fall
The new version of the Tube will not be taken into use before these changes have been implemented. We will inform about the new version at a later stage.
IT Services
Toshiba multifunction devices will be used for color printing.
IT Services has developed student printing services by deploying Toshiba
multifunction devices in classrooms and libraries in order to replace color
printers. To print to Toshiba a personal copy card is needed.
Color printers in shared use will be removed from classrooms and
libraries beginning on 19th October, 2011. Instructions for using Toshiba
multifunction devices can be found by the devices in all Metropolia
locations and in the IT Services website. There you can find also
information about where Toshiba devices are placed in Metropolia
buildings and the printing and copying fee chart.
Toshiba multifunction devices
- you will not need to bring paper, printing will be charged by the sheet
- print jobs will be directed to the user´s personal printing queue and
the user can print the jobs using his or her copy card - you can use choose between A3 and A4 size, color and B&W printing
If you have problems with printing, please do not hesitate to contact us by
making a service request at http://hd.metropolia.fi, send email to helpdesk@metropolia.fi
or call number 020 783 6969.
During the outages Metropolia services cannot be accessed from outside, i.e. internet (e.g. home computer). On Metropolia workstations (in the internal network) can't be used internet, but Metropolia's IT services can be used normally.
The reason for the outages is an improvement in the telecommunications infrastructure which aims at guaranteeing the usability of IT services by enhancing its reliability. The second phase of the improvement will be carried out in December and the the announcement will be made closer to the date.
There will be a maintenance break in Moodle on tuesday October 11th at 9 pm. The break will take about one hour. There is question about data security updating.
Sorry for the inconvenience!
Moodle admin team: Jukka Keski-Ruismäki, Terhi-Maija Itkonen-Isakov and Maarit Hynninen-Ojala
Due to several sick leaves in IT Services, handling service request will take longer than usual. We apologize for the delay and we will service your requests as soon as possible.
Phishing is a common experience for email users these days. Metropolia email users often receive requests for their network/email passwords, user IDs, and other private data. Some of these emails can be very convincing and appear to be from Metropolia ITS Staff.
However, you should know that ITS will never, ever request your password! Emails requesting your password or other personal data should simply be DELETED upon receipt.
Below are newest message of phishing email received here at Metropolia and should be deleted upon receipt.
Lähettäjä: Asiakaspalvelu [mailto:martha@phcwc.com]
Lähetetty: 3. lokakuuta 2011 22:02
Aihe: Päivitä sähköpostitilisi.
Päivitä sähköpostitilisi.
Sähköpostiosoitteesi laatikko on lähes täynnä.
23 Gt 20 Gt
Postilaatikko on ylittänyt varastointi rajan
20GB määritelty järjestelmänvalvoja, Olet nyt
töissä 20.9GB,
Tämä ei ehkä voi lähettää tai vastaanottaa viestejä ennen
päivität huomioon.
Klikkaa alla olevaa linkkiä, täytä se ja napsauta Lähetä päivittää tilisi.
Ja jos linkki antaa sinulle ongelma, kopioi se ja liitä se teidän uusi selain.
http://christophe.cg.free.fr/forms/phpform/use/tut/form1.html
HUOMAUTUS: Jos et pysty uudelleen vahvistaa postilaatikkoosi, voit
Tili poistetaan käytöstä!
Webmail tukiryhmä
@ 2011
192.168.0.1
We're working on the issue.
Sorry for the inconvenience.
We are working on the issue.
Moodle outage on September 26th at 22:00 - 23:00.
This outage is to upgrade Moodle.
The use of the Metropolia wireless network has changed.
The most important changes are:
- a Metropolia user account or a guest account is needed to log in to the network
- students, staff and guests have their own networks
- Metropolia has joined an international Eduroam network roaming service
- the old guest network "metropolia" was closed on September 30th 2011
More information about the usage of the wireless network
http://itservices.metropolia.fi/display/itservices/Wireless+network
When encountering problems, contact the Helpdesk service request system at
http://hd.metropolia.fi, or by sending e-mail to helpdesk@metropolia.fi or by calling
the phone service at 020 783 6969.
There are technical problems on Tube today [September 20th 2011]. Fix will be announced on this page.
We are sorry for the inconvenience.
A remote control and monitoring application (Lanschool) has been installed in almost all computer labs. Using the application, the instructor can control the view of all other computers in the classroom. Among other things, the application enables:
-sharing the instructor's Desktop to all or selected computers
-sharing a student's view to other students
-controlling web browsing etc.
Additional information: http://tietohallinto.metropolia.fi/display/tietohallinto/LanSchool+v.7.6
Instructional videos and more instructions can be found at http://www.lanschool.com/support/tutorials
For instructions on how to use the application, contact the e-specialist of your field of study.
If the Lanschool remote control application is not installed on a classroom computer, please make a service request at:http://hd.metropolia.fi
Beginning on September 8, 2011, Toshiba multifunction devices will be available for students for fee-based copying and
printing. Scanning to e-mail and to a USB stick will also be possible on Toshiba devices.
The devices are located mostly in libraries and are available during library operating hours.
To be able to print and to make copies, a copy card is required. Copy cards are avaible in libraries.
Copy card prices can be found in IT Services wiki.
Balance remaining on old copy cards is refunded in sales points.
Staff printing
Staff can also use students' multifunction devices. Your personal Metropolia identity card case be used for logging
in.
Printing from computer classrooms to Toshiba multifunction devices
A print queue named "Toshiba virtual queue" can be selected when printing from student workstations in computer
classrooms.
Direct your print job to "Toshiba virtual queue" and print your document from the queue at any multifunction device
equiped with a RFID reader.