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E-mail – answers to frequently asked questions

Contents


What is the maximum size for attachments?

The maximum size for attachments is 20MB

What e-mail address do students use?

Students’ e-mail addresses end with @metropolia.fi . It is best to use an address of the format userID@metropolia.fi. Aliases made to such accounts are usually of the format firstname.lastname@metropolia.fi. Users who have the same name form an exception. In their case, beginning with the second user’s address, a number or a second initial is added between the first name and the last name. Students can check their default alias from Amme.

How do I access my e-mail?

You can read your e-mail via OWA using a browser. You can also use any IMAP application to access your e-mail. To access your e-mail:

Students:
http://mail.metropolia.fi
MS Outlook desktop application
IMAP

Staff:
http://mail.metropolia.fi
MS Outlook desktop application
IMAP

What is the right outgoing e-mail server?

You can use the smtp.metropolia.fi server to send e-mail. To use the server from outside of Metropolia network, a encrypted connection and authentication with one’s user ID is required. The encryption options are:

  • TLS encryption, port 587
  • SSL encryption, port 465

Can Exchange e-mail be accessed with all IMAP clients?

The answer is Yes, and the intstructions can be found here.

What user ID is used in logging in to e-mail?

All students have one user account to Metropolia systems. The same account is used when logging in to workstations, e-mail and the Tube portal.

For how long is my old e-mail account valid?

E-mail sent to the old @stadia.fi and @evtek-fi e-mail addresses are redirected to the new e-mail system.

Where are the instructions to the students’ and staff’s e-mail system?

The answer: E-mail instructions and guides to staff and students.

Did you encounter a problem?

  1. Restart your computer and the device where the issue is occurring. Try the function again.
  2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
  3. Try searching for a solution on the site of the IT Services by using the following search methods:
    1. navigation menu of the site (on the left)
    2. search machine of the wiki (right upper corner)
    3. a general search engine, for instance Google Search
    4. alphabetical index
    5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

Contact methodContact information
Ask AI-Bot Mikko 24/7

https://mikko.metropolia.fi

Form

https://hd.metropolia.fi

Email

helpdesk@metropolia.fi

Phone service+358 9 7424 6777 (weekdays from 8 am to 4 pm)


Sähköposti - vastauksia usein esitettyihin kysymyksiin

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