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Info
  • Complete all three steps to avoid login issues!
  • Do not use devices that are not in your possession for authentication!


Step 1: Enable text message authentication

1. Go to the website myaccount.microsoft.com using your web browser.

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The information about enabling the Authenticator app has been updated in your account security settings.


Step 3: Enable Alternative Authentication Methods

Repeat the same instructions, but instead of the presented Authenticator app and text message authentication,

  • enable as many alternative authentication methods as possible that are not linked to your primary device.
  • For example, you can install a completely different Authenticator app, such as Google Authenticator, on your personal phone or backup phone.
  • It's essential to have a plan in case your primary device is lost or damaged. This way, you can avoid login issues and continue your work regardless of the availability of your primary phone.

Learn more about preparing for and resolving login issues: