User support is responsible for keeping the workstations, laptops and printers of the students and staff in good working order and up-to-date. The hardware is intended to be at most five years old. The so called laboratory computers and computers accompanying various devices are not the responsibility of user support.
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User support service is built on Requeste, the request management system at https://hd.metropolia.fi which ensures that all requests are processed. In addition, Helpdesk Call Center and Helpdesk service points with opening hours are available is available.