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If your employment, study or other role at Metropolia continues and the account should not be locked:
Metropolia staff contacts contact Personnel Administration (the personnel secretary of the unit) via their superior.
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Partner organisations' staff and student takes students contact to their own contact person.
Other External users (in projects) takes contact to their own contact person.
If the user account of an external user is locked before the need for the user account ends (e.g. due to a project's prolonging), only the Metropolia contact person (not the user) can ask Helpdesk to postpone the expiry of the user account. The external user of the account must contact the contact person. Normally the owner of the user account is the person from whom the user received the account activation paper.
In matters concerning the lockout of a user account, the procedure is primarily as explained above. However, you can always contact Helpdesk when having user account problemsPrimary contact is always like told in this page but you can always take contact to Metropolia Helpdesk if you have problems with you user account.
Other help and information about user accounts you can find here.
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