Service Request system Requste
The use of the software causes many kinds of problems and a systematic approach is required in solving them.
Customers (staff and students) can report problems and send questions by making service requests, which will be registered in Requeste, the Request Management System.
The same system is used when handling requests for other Metropolia Section Column
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In Metropolia are studying about 14 000 students and staff we have about 1 500. Computers we have about 6 500 including nearly thousand different softwares. The use of these softwares cause many kind of problems and handle those problems requires a systematic approaching.
Problems and questions sent by customers (students and staff) are requests, which will registered to Request Management System Requeste.
Although the service request requests may be submitted by email, telephone and face to face, is it more guarantee you are guaranteed to get help faster when request goes directly from customer interface to Request Management System with if you make the request by using Requeste's customer interface directly and include a detailed description of the problem.
See the instruction from next column - ->
In By using the customer interface you can also communicate with user support persons about your problem or questions and follow view the steps in status the service request - in case that solving the problem requires work by more than one person to take care of it.
Information about the service request processing you will automatically receive by . You will receive automatically e-mail .
about the processing stage of the request.
How to make a good service Column
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When you make a service request, fill out all fields to give as much information as possible. In the title of the problem or a question it is good to be add the name of the service or software ("Help" or "Hurry!!!!" are not good titles").
In the description field is is also important to explain the following:does
- Does the problem occur
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- on other computers in addition to your own
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- ?
- Does the problem occur after
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- rebooting the computer
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- ?
- Is the problem occasional or permanent
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- ?
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- When did the problem
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- first occur, etc?
You can also attach other documents to the service request.
The service request you may also include attachments:
- Screen Shot
Open Microsoft Word.
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- Go to
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- the window where the problem
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- or error message appeared (click on the
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- window).
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- Press the key combination ALT+PrtSc (the Print Screen button), switch to Word, and press CTRL+V to paste the screen shot to the document.
- Picture
You can take a picture with a mobile phone or digital camera. But
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- when sending a picture, use the jpg format
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- - do NOT use the bmp (bitmap) format.
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Save the document and in Requeste choose end of Attach file: field Browse and find the document, Open and click Attach.
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