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If you haven't set up any multi-factor authentication methods, follow the instructions in the guide: "How to do I enable multi-factor authentication (MFA)." when it's mandatory? The guide will walk you through enabling Microsoft Authenticator first, followed by text message authentication, and then alternative authentication methods. When setting up alternative methods, use a device other than your primary one for authentication. This way, you'll be prepared in case your primary device is lost or damaged.
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If you haven't enabled alternative authentication methods, you'll only be able to log in once your primary phone is available again. However, you can try the following:
- Establish a VPN connection or go to a Metropolia campus and attempt to log in. Being on the Metropolia internal network may affect login success in some cases.
- Try logging in with a device you've previously used for login without multi-factor authentication.
- If needed, contact Helpdesk using the provided contact information. Resolving login issues may take time, so it's essential to prepare in advance for such situations.
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