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Warning | ||
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This instruction applies to Dell and HP laptops used by the staff. |
Ensure that the power source is connected correctly and is functioning properly
- Disconnect the power source cables from the power supply, computer, and the wall socket.
- Reconnect the cables to the power supply.
- Plug the power source into the wall socket.
- Connect the computer Make sure that the computer is receiving power by connecting it to the power source.
- Restart the computer by pressing the power button.
- If possible, try the same process with another power source.
Perform a hard reset
- Turn off the computer. the computer doesn't start up...
- Disconnect the power cord from the computer or remove the laptop from the docking station.source.
- Disconnect all devicesRemove any peripherals from the computer, such as USB drives, printers, webcams, and memory cards (SD/xD).
- Press and hold the power button for 20 seconds until .
- Connect the power lights turn offsource to the computer.
- Restart Power on the computer by pressing the power button.
How should I proceed in a troubleshooting situation?
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