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Is your user account is locked
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If your user account is locked, it may have expired and you have received the following e-mail message:
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If your employment, studies or other status at Metropolia continues and your account should not be locked, see instructions for extending the validity period.What to do if your employment, study or other role at Metropolia continues and the account should not be locked:
- Metropolia staff contact Personnel Administration (the personnel secretary of the unit) via their superior: contact your superior to have them write a new contract. The account will be unlocked automatically when the new contract becomes active.
- Metropolia students: contact Student Affairs Office Services to check registration study right status. When the student study right is registered valid, the account will be unlocked automatically.
- Partner organisations' staff: contact their own your contact person.
- Partner organisations' students: contact their own your contact person.
- External users contact their own contact users: contact your contact person. If the your user account of an external user is locked before the need for the user account ends (e.g. due to a project's prolonging), only the Metropolia contact person (not the useraccount owner) can ask Helpdesk to extend postpone the expiration of the user account. The external user of Normally the account must contact the contact person. Normally the owner of the user account is the person from whom the user received the account activation paperwho gave you the activation slip.
If your user account is locked and you have not yet had time to make backups of your data, you can always request Helpdesk to extend the expiration of your user account by two weeks regardless of the type of user account, Helpdesk can grant a two weeks discretionary period for any role, if more time is needed for making backups.
If your employment, studies or partnership is ending, but you continue the to use of a Metropolia system in a project or a plan, your supervisor, or the supervisor person in charge of the project or plan can request a partnership new partner role for the your user account. Instructions for making the service request A service request has to be made. Instructions on the information needed can be found at Other Partner Organisationson page Partner Organizations and Outsource Service's Staff.
In matters concerning the lockout of a user account, pertaining to useraccount lockout the procedure is primarily as explained above. However, you can always contact Helpdesk when having user account problems.
Other help and information about user accounts you can find here.
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