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Is your user account is locked?
If your user account is locked, it may have expired and you have received the following e-mail message:
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If your employment, studies or other status at Metropolia continues and your account should not be locked, see instructions for extending the validity period.What to do if your employment, study or other role at Metropolia continues and the account should not be locked:
- Metropolia staff contact Personnel Administration (the personnel secretary of the unit) via their superior: contact your superior to have them write a new contract. The account will be unlocked automatically when the new contract becomes active.
- Metropolia students: contact Student Affairs Office Services to check registration study right status. When the student study right is registered valid, the account will be unlocked automatically.
- Partner organisations' staff: contact their own your contact person.
- Partner organisations' students: contact their own your contact person.
- External users contact their own users: contact your contact person. If
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- your user account
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- is locked before the need for the user account ends (e.g. due to a project's prolonging), only the Metropolia contact person (
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- the
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- account owner) can ask Helpdesk to postpone the
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- expiration of the user account.
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- Normally the account
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- owner is the
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- person who gave you the activation slip.
If your user account is locked, Helpdesk can grant a two weeks discretionary period for any role, if more time is needed for making backups.
If your employment, studies or partnership is ending, but you continue to use a system in a project or a plan, your supervisor, or the person in charge of the project or plan can request a new partner role for your user account. A service request has to be made. Instructions on the information needed can be found on page Partner Organizations and Outsource Service's Staff.
In matters pertaining to useraccount lockout . Normally the owner of the user account is the person from whom the user received the account activation paper.In matters concerning the lockout of a user account, the procedure is primarily as explained above. However, you can always contact Helpdesk when having user account problems.
Other help and information about user accounts you can find here.
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