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- Screen Shot
Open Microsoft Word.
Go to the window where the problem or error message appeared (click on the window).
Press the key combination ALT+PrtSc (the Print Screen button), switch to Word, and press CTRL+V to paste the screen shot to the document. - Picture
You can take a picture with a mobile phone or digital camera. But when sending a picture, use the jpg format - do NOT use the bmp (bitmap) format.
Save the document and attach it to your request: In Requeste, click on the Browse button, find the document and click on it, click Open and then click Attach.