Service Request system Requste
Metropolia has about 14,000 students and 1,500 staff. It has about 6,500 computers and nearly one thousand different software programs. The use of the software causes many kinds of problems and a systematic approach is required in solving them.
Customers (staff and students) can report problems and send questions by making service requests, which will be registered in Requeste, the Request Management System.
The same system is used when handling requests for other Metropolia services such as Real Estate Services and Library Services. In the near future, yet more Metropolia services will be integrated into the system.
Although service requests may be submitted by email, telephone and face to face, you are guaranteed to get help faster if you make the request by using Requeste's customer interface directly and include a detailed description of the problem.
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