Metropolia has about 14,000 students and 1,500 staff. It has about 6,500 computers and nearly one thousand different software programs. The use of the software causes many kinds of problems and a systematic approach is required in solving them. Customers (staff and students) can report problems and send questions by making service requests, which will be registered in Requeste, the Request Management System.
Same system is used to handle requests of other Metropolia's services such as Real Estate Services, and Library Services. In near future, there is going to be other integration of other Metropolia's services.
Although the service request may be submitted by email, telephone and face to face, is it more guarantee to get help faster when request goes directly from customer interface to Request Management System with detailed description of the problem. In the customer interface you can also communicate with support persons about your problem or questions and follow the steps in the service request in case that the problem requires more than one person to take care of it.
Information about the service request processing you will automatically receive by e-mail.
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