In Metropolia are studying about 14 000 students and staff we have about 1 500. Computers we have about 6 500 including nearly thousand different softwares. The use of these softwares cause many kind of problems and handle those problems requires a systematic approaching.
Problems and questions sent by customers (students and staff) are requests, which will registered to Request Management System Requeste.
Same system is used to handle requests of other Metropolia's services such as Real Estate Services, and Library Services. In near future, there is going to be other integration of other Metropolia's services.
Although the service request may be submitted by email, telephone and face to face, is it more guarantee to get help faster when request goes directly from customer interface to Request Management System with detailed description of the problem. See the instruction from next column - ->
In the customer interface you can also communicate with support persons about your problem or questions and follow the steps in the service request in case that the problem requires more than one person to take care of it.
Information about the service request processing you will automatically receive by e-mail.
|