News
The Helpdesk's new Mikko is working 24/7! Ask him anything!
Janne Teräslahti posted on Sep 24, 2024
We have a new employee named Mikko. He is an AI-based chatbot who understands your questions and instantly provides a precise answer tailored just for you.
Mikko is not just any chatbot. Most of today's chatbots simply retrieve answers from their answer banks using keywords from your question, and sometimes they fail. However, Mikko is based on far more advanced, modern AI technology.
Mikko doesn’t just perform searches within its material based on the words in your question. Instead,…
A break of service in the Metropolia wiki and Jira on Wed. September 25 at 4:00-5:00 PM
Petri Silmälä posted on Sep 24, 2024
The break is due to the update of the system.
Problems in OMA
Petri Silmälä posted on Sep 17, 2024
We are currently experiencing ongoing issues that, despite our best efforts, have not been resolved. Therefore, the new services installed last week (capacity booking for work schedule planning, kapasiteettivaraus) will be temporarily disabled while we further investigate the cause of the problem.
We're sorry for inconvenience and thank you for patience.
Extended Opening Hours for Helpdesk Phone Service Until September 13th
Janne Teräslahti posted on Aug 19, 2024
Summer Opening Hours for Helpdesk Phone Service (phone: 09 7424 6777) will end, and the extended opening hours for the beginning of the autumn semester will begin on Monday, August 16, 2024.
August 19, 2024 – September 13, 2024: Open Mon-Thu 8 AM - 6 PM and Fri 8 AM - 4 PM.
Starting Monday, September 16, 2024, we will return to our regular opening hours: Open Mon-Fri 8 AM - 4 PM.
Regardless of your matter,…
Sale Days for Used Computers on 19th - 21st August in Myllypuro
Janne Teräslahti posted on Aug 12, 2024
The Helpdesk sells discontinued computer packages, laptops, and projectors at the Myllypuro campus in D-building lobby 1st floor on August 19th - 21st, 2024.
Information about available products will be updated until the start of the sales days. Check the latest information when the sales days begin.
On the first sales day, products are sold only to Metropolia students and staff.
Products cannot be reserved in advance. They are sold on a first-come, first-served basis.…
Maintenance break of Metropolia's IT services Mon 1.7.2024 at 08.00 - Fri 5.7.2024 at 18.00
Petri Silmälä posted on Jun 20, 2024
Metropolia's telecommunication and server systems will be maintained from Monday 1.7.2024. at 08.00 until Friday 5.7.2024 at 18.00. The maintenance will cause short outages throughout Metropolia's telecommunications and server environment.
The maintenance will result in downtime for most of the IT services provided by Metropolia, including
- campus networks, i.e.…
There will be breaks of service in the Metropolia wiki on June 13 and June 17, at 4:00PM
Petri Silmälä posted on Jun 12, 2024
The breaks is due to the update and maintenence of the system.
We're sorry for the inconvenience it might cause.
Sale Days for Used Computers on June 5th - 6th, 2024 in Myyrmäki
Janne Teräslahti posted on May 27, 2024
The Helpdesk sells discontinued computer packages, laptops, and projectors at the Myyrmäki campus in the C3004 classroom on June 5th - 6th, 2024.
Information about available products will be updated until the start of the sales days. Check the latest information when the sales days begin.
On the first sales day, products are sold only to Metropolia students and staff.
Products cannot be reserved in advance. They are sold on a first-come, first-served basis.…
A LONG outage in the OMA on May 28, 2024, starting at 4:00 PM
Petri Silmälä posted on May 27, 2024
https://oma.metropolia.fi/tiedotteet?p_p_id=AnnouncementPortlet_WAR_announcementportlet&p_p_lifecycle=0&_AnnouncementPortlet_WAR_announcementportlet_struts.portlet.action=%2Fannouncement%2Fread_announcement&announcementId=299700 https://oma.metropolia.fi/tiedotteet?p_p_id=AnnouncementPortlet_WAR_announcementportlet&p_p_lifecycle=0&_AnnouncementPortlet_WAR_announcementportlet_struts.portlet.action=%2Fannouncement%2Fread_announcement&announcementId=299700
Another break of service in the OMA on Tue. May 21 at 4:00-4:30 PM
Petri Silmälä posted on May 16, 2024
The outage is due to a system update.
We apologize for any inconvenience.
Note also another outage on May 28, 2024. https://oma.metropolia.fi/tiedotteet?p_p_id=AnnouncementPortlet_WAR_announcementportlet&p_p_lifecycle=0&_AnnouncementPortlet_WAR_announcementportlet_struts.portlet.action=%2Fannouncement%2Fread_announcement&announcementId=299700
IT = Incessant Teamwork, Even During Summer!
Janne Teräslahti posted on May 15, 2024
Take Care of Your File Backups
Ensure your backups are in place before your vacation, and enjoy your holiday worry-free. Read more in the OMA announcement: Avoid a collapse – take your backups now! https://oma.metropolia.fi/tiedotteet?p_p_id=AnnouncementPortlet_WAR_announcementportlet&p_p_lifecycle=0&p_p_col_id=column-1&p_p_col_count=1&_AnnouncementPortlet_WAR_announcementportlet_struts.portlet.action=%2Fannouncement%2Fread_announcement&announcementId=184719
https://users.metropolia.…
Old workspaces are being archived in the wiki - short break of service on Tuesday March 19, at 4:00 PM
Petri Silmälä posted on Mar 18, 2024
The aged workspaces of Metropolia's wiki https://wiki2.metropolia.fi will be archived for read-only on Tuesday, March 19th, at 4:00 PM. This will cause a few minutes of downtime on the wiki.
Old workspaces are those that were last updated on December 31st, 2021, or earlier.
Workspaces related to teaching and learning http://wiki2.metropolia.fi/ that begin with the string 'wiki2' are being moved to the archive.
Archived workspaces can be restored if necessary,…
Break of service in OMA starting from March 15 at 3:00 PM
Petri Silmälä posted on Mar 13, 2024
There will be a break of service service in OMA starting from March 15, 2024, at 3:00 PM.
The interruption may continue, lasting through the entirety of March 16 and 17.
Efforts will be made to have the general desktop available as early as Friday evening. Other desktops, such as student and teacher desktops, will be opened as soon as possible.…
VPN Service Switching from Cisco AnyConnect to Palo Alto GlobalProtect
Janne Teräslahti posted on Feb 09, 2024
The Ball Changes
The familiar "Cisco ball" is being removed from the taskbars of computers maintained by Metropolia.
However, there is no need to worry, as a new ball has already arrived: the Palo Alto GlobalProtect ball. The Cisco ball had a blue and green band around it. The GlobalProtect ball is entirely gray.
Start using Palo Alto GlobalProtect now. Cisco AnyConnect will be permanently discontinued at the end of March 2024, and its ball may disappear from your computer even earlier.…
Breaks of service in the Metropolia wiki on February 6, 2024, starting at 9:00 AM
Petri Silmälä posted on Jan 31, 2024
The outages are due to an update in which Metropolia's IT Services is splitting the wiki into two parts for licensing reasons: a commercial and a non-commercial instance.
We're sorry for the inconvenience
Problems when login to WinhaWille
Use your Tuubi account for login to WinhaWille. Some users users have continued to use so called Winha roleaccount, but this kind of authentication is now removed.
Helpdesk system
New Metropolia Helpdesk system is at http://hd.metropolia.fi
Never send your password to anyone anywhere, not even to us if you have problems with your account.
- Created by Petri Silmälä, last modified on 27.1.2009
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