Privacy breach notification

Did you detect a personal data breach also known as a privacy breach ? Read these instructions on how to report it.

What is a personal data breach or privacy breach?

Personal Data Breach also known as in some contexts as Privacy Breach refers to an event in which personal data is destroyed, lost, altered, disclosed without authorization, or accessed by a party who does not have the right to process it. Personal data means any information relating to an identified or identifiable individual. A person can be identified either directly from the data or by combining different pieces of information.

Do you suspect a personal data breach has occurred?

If you suspect that you have detected a personal data breach, immediately report your suspicion to Metropolia’s Helpdesk and/or the Data Protection Officer (DPO).

  1. Go to Metropolia’s Helpdesk service request system and choose “Personal data breach notification”. This notification will also be forwarded to the Metropolia Data Protection Officer’s email inbox.
  2. Once the notification has been received, the Data Protection Officer will start processing the matter and will contact you if necessary to obtain additional information and provide guidance on the next steps. The DPO is responsible for submitting a notification to the Office of the Data Protection Ombudsman when required.
  3. You may contact Metropolia’s Data Protection Officer at any time and ask for assistance in identifying and reporting a personal data breach. More information is also available on the website of the Office of the Data Protection Ombudsman.

The purpose of the handling process is to meet the requirements of the EU General Data Protection Regulation (GDPR).

Additional information and Data Protection Officer contact details

You can find the up-to-date contact information of Metropolia’s Data Protection Officer here: Data Protection Officer Contact Information

The complete process for handling personal data breaches at Metropolia can be found on the intranet’s data protection pages (access to the intranet requires Metropolia user credentials).

Helpdesk's Contact Information

  1. Restart your computer and the device where the issue is occurring. Try the function again.
  2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
  3. Try searching for a solution on the site of the IT Services by using the following search methods:
    1. navigation menu of the site (on the left)
    2. search machine of the wiki (right upper corner)
    3. a general search engine, for instance Google Search
    4. alphabetical index
    5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

Contact methodContact information
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