Annie Advisor
Annie Advisor, the student support bot, contacts students at various stages of their studies by sending SMS and WhatsApp messages. Its purpose is to provide you with support and guidance.
Do this if you receive a message from Annie Advisor:
Make sure that the sender’s phone number is +358 45 7396 0272.
- If you receive a message from Metropolia’s Annie Advisor from any other number, the message has not been sent by Metropolia.
- Some other educational institutions also use Annie Advisor. If you receive a message from another institution’s Annie Advisor, you can verify the sender’s phone number with them.
- If you do not wish to receive text messages from Annie Advisor, submit a data deletion request according to the instructions found on Metropolia’s website.
Metropolia’s Annie Advisor will never ask you for your personal identity code, online banking credentials, student number, health information, or any other personal information in a text message. If you suspect phishing, contact the Helpdesk using the contact details below.
Did you encounter a problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
- Created by Unknown User (attepel), last updated on 13.1.2026 1 minute read
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