E-mail – answers to frequently asked questions
Contents
Is your email not working?
Metropolia will move email mailboxes to the cloud in summer 2026. If your mailbox has already been moved, it will no longer work in the old way. Read your email at outlook.office365.com.
When your email stops working in the old way, enable the cloud settings on all your devices by carefully following the instructions in:
Mailbox migration to Microsoft 365 in summer 2026
What is the maximum size for attachments?
The maximum size for attachments is 20MB
What e-mail address do students use?
Students’ e-mail addresses end with @metropolia.fi . It is best to use an address of the format userID@metropolia.fi. Aliases made to such accounts are usually of the format firstname.lastname@metropolia.fi. Users who have the same name form an exception. In their case, beginning with the second user’s address, a number or a second initial is added between the first name and the last name. Students can check their default alias from Amme.
How do I access my e-mail?
You can read your e-mail via OWA using a browser. You can also use any IMAP application to access your e-mail. To access your e-mail:
Students:
http://mail.metropolia.fi
MS Outlook desktop application
IMAP
Staff:
http://mail.metropolia.fi
MS Outlook desktop application
IMAP
What is the right outgoing e-mail server?
You can use the smtp.metropolia.fi server to send e-mail. To use the server from outside of Metropolia network, a encrypted connection and authentication with one’s user ID is required. The encryption options are:
- TLS encryption, port 587
- SSL encryption, port 465
Can Exchange e-mail be accessed with all IMAP clients?
The answer is Yes, and the intstructions can be found here.
What user ID is used in logging in to e-mail?
All students have one user account to Metropolia systems. The same account is used when logging in to workstations, e-mail and the Tube portal.
For how long is my old e-mail account valid?
E-mail sent to the old @stadia.fi and @evtek-fi e-mail addresses are redirected to the new e-mail system.
Where are the instructions to the students’ and staff’s e-mail system?
The answer: E-mail instructions and guides to staff and students.
Did you encounter a problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
- Created by Kalevi Lehto, last updated by Sebastian Vesala on 28.7.2026 2 minute read