I have received the UNC path to the metroarch server, but I can't access it, what should I do?
- Make sure you have an active VPN connection if you are not on campus.
- Ensure that you have used the correct path. It should be in the format \\metroarch\something (for Windows computers) (or SMB://metroarch/something for Mac computers).
- Open the directory.
- Open the File Manager/Resource Manager.
Enter the path in the address bar.
- Press the Enter key.
- Enter your username and password.
Did You Encounter a Problem?
- Refer to the instructions on the Sensitive data server (Metroarch) page.
- If your issue is not resolved, submit a service request to the helpdesk. Include the following information in the service request:
- Are you on campus?
- Did you use a VPN connection?
- From whom did you receive the information that you were given access rights to the specified location on the metroarch server?
- Your computer's IP address. (Check this by going to https://ip.metropolia.fi in your browser.)
- A full-screen screenshot of the problem situation.
- Any error message.
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
Olen saanut UNC-polun metroarch-palvelimelle, mutta en pääse siihen käsiksi, mitä teen?