My mobile data connection on my Android phone stopped working, what should I do?

  1. Change your location. It's possible that you're in an area with weak signal.
  2. Restart your phone and wait for it to establish a connection to the network.
  3. Check that mobile data is enabled in your phone's settings:
    1. Open the Settings app and select "Network & internet" or "Connections". ja sitten Choose "Mobile data". On some devices, you may need to select "Data usage" before seeing this option.
    2. Turn on "Mobile data". If it's already on, turn it off and then back on again.
    3. Make sure that you see a data icon (e.g., 2G, 3G, 4G, or H) next to the signal barsSignaali at the top of the screen. 
    4. It may not be visible if you have an active Wi-Fi connection. In that case, turn off Wi-Fi and check if the data icon appears.
    5. If you don't see the signal icon, there may be no coverage in your area. If possible, move to another location (such as outdoors) and check the signal strength again.
  4. Enable and disable airplane mode:
    1. Open the Settings app and select "Network & internet" or "Connections". ja sitten Choose "Airplane mode". These settings may vary on different devices.
    2. Turn on "Airplane mode".
    3. Wait for 10 seconds.
    4. Turn off "Airplane mode".
    5. See if this fixes the connection issues.
  5. Reset your phone's APN settings. In some cases, an Android update may cause issues with the mobile network connection. Try to fix the issue using the steps provided in this guide: Reset your APNs. Please note that the instructions may vary depending on your phone model or operating system version.
    1. Go to your phone's settings (Settings). If your operating system is older than Android 11, select "Additional settings" or "Advanced" after that.
    2. Select "Network & internet".
    3. Select "Mobile network".
    4. Select "Access Point Names" or "Mobile Networks".
    5. You will see a list of mobile networks. Tap the three dots in the upper-right corner, and from the menu that appears, select "Reset to default" or "Reset to default settings".
  6. Contact your mobile operator to ensure that you have an active subscription and that there are no restrictions or blocks on your mobile data usage.
  7. Reset your phone to factory settings. This will erase all data and apps on your phone, so make sure to back them up first.

Did You Encounter a Problem?

  1. Restart your computer and the device where the issue is occurring. Try the function again.
  2. If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
  3. Try searching for a solution on the site of the IT Services by using the following search methods:
    1. navigation menu of the site (on the left)
    2. search machine of the wiki (right upper corner)
    3. a general search engine, for instance Google Search
    4. alphabetical index
    5. FAQ

If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.

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Android-puhelimeni mobiilidatayhteys lakkasi toimimasta, mitä teen?

  • Created by Unknown User (attepel), last updated on 12.7.2023 2 minute read