I have lost a file in a cloud service, how can I retrieve it?
I have lost a file in OneDrive, SharePoint, or Teams application, how can I retrieve it?
Follow the instructions on Microsoft's website:
How can I retrieve an older version of my file?
Follow the instructions on Microsoft's website: Restore a previous version of a file stored in OneDrive.
What if I have lost my entire team?
If you have lost your team in Teams/SharePoint and you receive an error message "File not found 404" when trying to access it, please submit a service request following good practice guidelines and include:
- Information on whether the lost team still appears in the Teams application team list.
- The complete name of the team.
- A full-screen screenshot of the error message.
I have lost a file in Google Drive, how can I retrieve it?
Follow the instructions on the Drive-FAQ - Vastauksia Google Driven tiedostonhallintaa koskeviin yleisiin kysymyksiin (Only in Finnish).
Did You Encounter a Problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
Olen kadottanut tiedoston pilvipalvelussa, miten saan sen takaisin?
- Created by Unknown User (attepel) on 11.7.2023 1 minute read