Outlook on the web
Is your email not working?
Metropolia will move email mailboxes to the cloud in summer 2026. If your mailbox has already been moved, it will no longer work in the old way. Read your email at outlook.office365.com.
When your email stops working in the old way, enable the cloud settings on all your devices by carefully following the instructions in:
Mailbox migration to Microsoft 365 in summer 2026
Outlook on the web - browser interface
- During the transition period, sign-in to Outlook on the web is available through one of the following addresses, depending on whether your mailbox has already been migrated:
- https://mail.metropolia.fi - Sign in using the format username
- https://outlook.office.com - Sign in using the format username@metropolia.fi (Note: Not firstname.lastname@metropolia.fi, but your username in short form followed by @metropolia.fi.)
- To be able to use all features of Outlook Web App, a relatively modern browser is needed. Browser choice also depends on the operating system:
- Windows 10: Microsoft Edge, Internet Explorer 11, Mozilla Firefox, or Google Chrome
- Windows 8, 8.1, or 7 (SP1): Internet Explorer 11, Firefox or Chrome
- Mac OS X (10.10 and later): Apple Safari 10+ or Chrome
- Linux: Outlook.com works in both Firefox or Chrome on Linux, but some features may not be available
- Using other browsers, only Outlook on the web light version is available which includes only the basic features
Login interface at mail.metropolia.fi
Login interface at outlook.office.com
Instructions for Using Outlook on the Web Browser Interface
- Change the theme in Outlook on the web
- Creating Email Signatures in Outlook Web
- E-mail in a browser - some tips
- How do I set the default OWA mode to Light
- Light version
- Message forwarding
- Out of office message in OWA
- OWA and the conversation view
- Prevent a message from being marked as read while browsing messages
- Sharing a calendar in Outlook on the web
- Tips for reading emails with browser interface
Did you encounter a problem?
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
| Contact method | Contact information |
|---|---|
| Ask AI-Bot Mikko 24/7 | |
| Form | |
| Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |