The role of User Support is to assist in and promote the use of information techonology in learning, instruction and university support functions as well as to maintain the IT environment.

Self-service channels

• The mikro-Mikko AI bot at mikko.metropolia.fi answers your questions intelligently and in your own language, sometimes even better than a human.
• IT Services website at tietohallinto.metropolia.fi

The contact User Support simply

• make a service request to register your issue into the system and to communicate with the helpdesk from anywhere and anytime.
• send email to helpdesk@metropolia.fi
• phone +358 9 7424 6777 (at 8-16)

All Helpdesk personnel perform the same support functions, but they each have also their own areas of specialization.

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