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IT Services

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Multi-factor Authentication

At Metropolia, one multi-factor authentication service is used for students and two different services are used for staff.

Read the multi-factor authentication instructions.

Ask AI Bot Mikko

The AI bot Mikko answers your questions about Metropolia's IT matters instantly — sometimes even better than a human. Ask in your own language — Mikko will respond in your own language.

mikko.metropolia.fi


Explore FAQs: Can it answer your question?


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Installing Microsoft Office on a Home Computer

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How to create a good service request?

Search for Answers on All Topics in the FAQ


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Blog Posts

  • Blog: Break of Service in Confluence wiki TODAY February 18, 2026, at 4:00 PM created by
    Petri Silmälä
    18.2.2026
    IT Services
  • Blog: Helpdesk Phone Support Available in Russian from 11 February to 17 April 2026 — AI Bot Mikko Always Responds in Your Language created by
    Janne Teräslahti
    10.2.2026
    IT Services
  • Blog: New student, do not pass by your Adobe! created by
    Janne Teräslahti
    30.1.2026
    IT Services

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Problems with computing or IT?

Submit a request of service at
hd.metropolia.fi

Phone service +358 9 7424 6777
Mon–Fri 8 – 16

Ask AI-Bot Mikko 24/7
mikko.metropolia.fi

IT Services Web Site
itservices.metropolia.fi

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Printing from your own terminal device to Metropolia multifunction printers
Staff IT Tips
Home Page, Shell and MySQL Services
User Accounts and Activation 
Wireless network
Student's Survival Guide - IT Services
Changing your password
E-mail
New Student's User Account
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Network Drives and Their Usage
Windows 10

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Digitalization (intranet)

  • Created by Petri Silmälä, last updated by Janne Teräslahti on 16.2.2026 2 minute read
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