Helpdesk's phone service (tel. 09 7424 6777) summer opening hours are ending, and the extended hours for the start of the autumn semester will begin on Monday, 19 August 2024.

• 18 August 2024 – 19 September 2025 open Mon–Thu 8:00–18:00 and Fri 8:00–16:00
• On Monday, 22 September 2025 we will return to our regular opening hours: Mon–Fri 8:00–16:00

Regardless of your issue, please report all IT-related matters at Metropolia as follows:

• Phone service 09 7424 6777
• 24/7 as service requests via https://hd.metropolia.fi or by email to helpdesk@metropolia.fi
• If your matter is urgent and you need service within three working days, please call the phone service. That way we can take your urgency into account. The phone service handles both urgent and non-urgent matters.

Remember Mikko, the IT Services site and the FAQ!

• The Mikko AI bot may sometimes answer your Metropolia IT question better than a human. Try it and be surprised! Mikko now also includes a feedback feature. Click thumbs up for good answers and thumbs down for poor ones.
• You may find the answer to your question directly on the IT Services website or its integrated FAQ section — try it and be surprised! The site's content is also accessible via Google and other search engines; just add the words "metropolia tietohallinto" to your search.

Best regards,
Helpdesk

In case of any inquiries related to this announcement or other IT matters at Metropolia, please contact the Helpdesk as follows:

Phone service: +358 9 7424 6777
Service requests: https://hd.metropolia.fi / helpdesk@metropolia.fi
Frequently Asked Questions: https://itservices.metropolia.fi/FAQ
Ask Mikko Anything (AMA): https://mikko.metropolia.fi