What should I do if the link I shared through Office 365 cloud services (SharePoint/OneDrive) doesn't open for others?
- Make sure you are using Office 365 with your Metropolia account, not a personal account. Access to Metropolia's cloud services is done according to this guide: Cloud Services.
- Ensure that you have accepted the terms of use for cloud services.
If needed, sign out and then sign back in following the aforementioned guide. (The login username is username@metropolia.fi, not firstname.lastname@metropolia.fi).
Refer to Microsoft's instructions on how to share files: Sharing SharePoint files or folders and Sharing OneDrive files or folders.
Share the file.
Do not share files with personal accounts
Please note that files should not be shared with students or other individuals' personal email addresses or user accounts.
The Microsoft guide describes several different ways to grant permissions to shared files. The most secure way is to use "Specific People" so that only designated individuals have access to the shared file. This ensures that no unauthorized individuals can access the shared file.
When you share a file, a link is automatically sent to the people you have shared it with (unless you have used "Anyone" permissions, in which case you receive a link during the sharing process to distribute to the recipients).
Did You Encounter a Problem?
If possible, please include a screenshot of the error message received by the recipient in your service request.
- Restart your computer and the device where the issue is occurring. Try the function again.
- If the function you are attempting is happening in a web browser, try the function again in an incognito or private window and in a different browser.
- Try searching for a solution on the site of the IT Services by using the following search methods:
- navigation menu of the site (on the left)
- search machine of the wiki (right upper corner)
- a general search engine, for instance Google Search
- alphabetical index
- FAQ
If the problem is not resolved, please contact the helpdesk according to best practices. Always include a full screen screenshot of the issue in your service request.
Contact method | Contact information |
---|---|
Form | |
Phone service | +358 9 7424 6777 (weekdays from 8 am to 4 pm) |
- Created by Atte Peltonen, last modified on 10.7.2023
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