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  1. Contact personnel varies and cannot be named in advance, but a contact person will be specified when a partnership begins.
  2. Contact person provides Metropolia Helpdesk with the required information.
  3. Required information:
    • first names, last name, personal identity code, job title (Finnish and English), function for which the username is requested, validity time for the username, owner/contact personnel (if other than requester).

    • Concerning those working in Metropolia premises required is also Metropolia phone (if available).
    • For exchange teachers' user accounts, also Date of birth, mother tongue and nationality
  4. Helpdesk creates the user account and sends the account details to the contact person.
  5. The partner organisation's representative activates the account using a net banking ID or a mobile certificate. If this is not possible, the account is activated using an activation password

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The partner organisation's staff must contact their contact person, who will be in contact with Metropolia Helpdesk.

User account is lockedAccount Expiration



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