What to do when having problems logging in to a workstation or a system using a client software or a browser.
First, check the format instructions for your username: Username in three forms – which one to choose?
Workstation login
If you receive a message according to which you have misspelled you password or username, recheck them.
- Make sure that you type your username and password correctly - try this a couple times slowly and concentrating on it.
- If you do not succeed, contact User support phone service at 09 7424 6969follow the instructions concerning forgotten password.
- If you are a new user or you have been away for a longer period of time, check with Study Affairs Office (students) or your superior (staff), that you are listed in the study administration or the staff database.
...
Browser applications
Log in to web applications (in a browser) using your Metropolia username and password. Web applications are listed in in Staff IT tips and and Student's Survival Guide - E-Services in Metropolia . If you cannot login but can log in to the network and other systems, please contact the system superuser.
If you do not know who the superuser is, make a service request at http://hd.metropolia.fi
...