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Students and teachers are generally advised to contact exam@metropolia.fi for any Exam-related issues. Instructions: Exam Student Guide, Exam Teacher Guide. During the exam, the instructions for students can be found in the exam room. The same instructions can also be found on the student guide page. |
What should I do if I am unable to take the exam for some reason?
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Examples of possible situations where the exam is interrupted: a malfunction in the exam computer, disruption in the exam room, fire alarm, power outage... |
- Abort the exam and leave the room.
Report the interruption to exam@metropolia.fi.
The issue will be resolved afterwards, and if needed, you will be given an opportunity to retake the exam.
What should I do if during the exam...?
The exam computer has shut down/been turned off
Restart the computer. Wait patiently as it may take some time. The computer will open directly to the correct view.
- Follow the exam instructions once the computer has started.
The previous user has logged out of the exam computer
Restart the computer. Wait patiently as it may take some time. The computer will open directly to the correct view.
- Follow the exam instructions once the computer has started.
Logging in to the exam computer is not possible
- Open the Mozilla Firefox browser from the desktop of the exam computer.
- Wait patiently for the browser and Metropolia's single sign-on window to open.
- Log in with your Metropolia user ID (not email address) and password. Ensure you enter your username and password correctly.
The Exam program will open, and the exam will start at the scheduled time.
If there is another issue with the exam computer
You can leave the exam room before the exam has started. Seek advice on the issue by calling the Helpdesk during its opening hours.
During the exam, you cannot leave the room and return.
What to do if the problem cannot be resolved?
- Stop the exam by selecting Stop exam.
- Report the issue to exam@metropolia.fi.
The matter will be investigated afterward, and you will be given the opportunity to retake the exam if necessary.
What to do if a problem occurs during the exam?
- Stop the exam by selecting Stop exam.
- Report the issue to exam@metropolia.fi.
The matter will be investigated afterward, and you will be given the opportunity to retake the exam if necessary.
What to do if I notice disruptive behavior in the exam room?
Report the matter via email to exam@metropolia.fi.
What is the address of the Exam testing system and how do you log in?
- Open https://exam.metropolia.fi.
Log in with your Metropolia short username (not email address) and password.
What should I do if I can't reserve an exam time in the Exam system?
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This response is only applicable to students. |
- Contact your teacher and make sure they have published the exam.
- If you need assistance, contact exam@metropolia.fi.
If it is a technical issue, please follow the standard procedure and contact the helpdesk.
What should I do if I can't create or publish an exam?
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This answer is specific to teachers only. |
- Contact exam@metropolia.fi for Exam-related matters and exam creation.
If it is a technical issue, please contact the helpdesk following the standard practice.
Did You Encounter a Problem?
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Miten toimin Exam-tenttijärjestelmän ongelmatilanteissa?