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External user's account acquisition process
1. The process owner (or the a contact person for the process or a Metropolia contact person) makes a service request for an external user's account to Helpdesk.
2. The service request is forwarded to someone who creates user accounts. The person creates the account and sends an account slip to the requester/owner.
The account owner is in response of the external user's account and of the responsible use of services and systems accessed using the account. The external user should be reminded of the significance of the rules and regulations concerning the use of Metropolia systems and urged to become acquinted with them. The address Metropolia rules and regulations is printed on the activation slip. When activating the account the user must accept those rules and regulations and agree to be bound by them. Get the know them here.
The following information must be given in the request:
- The name of the Since contact person . Since the contact person varies from case to case we cannot name anyone but in general the contact person roles are assigned on a rotating basis the name a contact person might not be able to be specified. Usually, however, the contact person for the partners is the person who gives delivers the user account.
- The contact person collects the necessary information and submits it to Metropolia Helpdesk.
- Necessary information: first name, last name, e-mail address, activity for which the user account is needed (e.g. name of the project or class), validity period.
- Metropolia IT Services gives the account paper password slip to the contact person who in turn gives the paper to the user who must provide a valid ID.
- The user activates the user account:
- http://activation.metropolia.fi
- accepts the rules and regulations
- changes the password
2. The user account is created as requested and the account paper is given to the person who made the request.The activation password is valid for 45 days, after that you have to get a new activation password. Instructions for getting a new activation password are the same as in the case of forgotten password.
Expiry of external user's account
If the user account expires before the need for the account ends - e.g. as the period of the project prolongs - only the Metropolia contact person (i.e. the owner of the account) can request that Helpdesk extend the period of validity of the account. The external user must contact the contact person. Usually the account owner of the account is the person who gives delivers the account paper password slip to the user.
To find out the owner of the account, please contact Metropolia Helpdesk at https://hd.metropolia.fi or by sending send e-mail to helpdesk(at)metropolia.fi.
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The user contacts the owner of the user account. Usually the owner of the account is the person who gives the account paper to the user. The owner contacts Metropolia Helpdesk. User It is prohibited to send user accounts, account papers slips or passwords cannot be sent by e-mail or as text message. External users can reset their passwords the same way as other users.