An external user account is an account created for a user who participates in a Metropolia project or enrolls in a class at Metropolia but is not a Metropolia staff member. An external user account differs from partner user account only in that an external user account gives access to fewer services requiring Metropolia authentication and the user does not have a Metropolia e-mail address in the Metropolia e-mail system. An external service provider – e.g. employer – e-mail address is included in an external user’s personal information. Usually external user accounts are needed to get access to Wiki or Moodle and are given to projects that are run together with other organizations. With an external user account logging to a Metropolia workstation is possible.
External user account acquisition process
1. The process owner (or the Metropolia contact person) makes a service request for an external user account to Helpdesk.
The following information must be given in the request:
- The name of the contact person. Since the contact person varies from case to case we cannot name anyone but in general the contact person is the person who gives the user account.
- The contact person collects the necessary information and submits it to Metropolia Helpdesk.
- Necessary information: first name, last name, e-mail address, activity for which the user account is needed (e.g. name of the project or class), validity period.
- Metropolia IT Services gives the account paper to the contact person who in turn gives the paper to the user who must provide a valid ID.
- The user activates the user account:
- http://activation.metropolia.fi
- accepts the rules and regulations
- changes the password
2. The user account is created as requested and the account paper is given to the person who made the request.
The activation password is valid for 45 days, after that you have to get a new activation password. Instructions for getting a new activation password are the same as in the case of forgotten password.
Expiry of external user account
If the user account expires before the need for the account ends - e.g. as the period of the project prolongs - only the Metropolia contact person (i.e. the owner of the account) can request that Helpdesk extend the period of validity of the account. Usually the owner of the account is the person who gives the account paper to the user.
To find out the owner of the account, please contact Metropolia Helpdesk at https://hd.metropolia.fi or by sending e-mail to helpdesk(at)metropolia.fi.
Forgotten password
The user contacts the owner of the user account. Usually the owner of the account is the person who gives the account paper to the user. The owner contacts Metropolia Helpdesk. User accounts, account papers or passwords cannot be sent by e-mail or as text message.