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2. The user account is created as requested and the account paper is given to the person who made the request.
Expiry of external user account
If the user account expires before the need for the account ends - e.g. as the period of the project prolongs - only the Metropolia contact person (i.e. the owner of the account) can request that Helpdesk extend the period of validity of the account. Usually the owner of the account is the person who gives the account paper to the user.
To find out the owner of the account, please contact Metropolia Helpdesk at https://hd.metropolia.fi or by sending e-mail to helpdesk(at)metropolia.fi.
Forgotten password
The user contacts the owner of the user account. Usually the owner of the account is the person who gives the account paper to the user. The owner contacts Metropolia Helpdesk. User accounts, account papers or passwords cannot be sent by e-mail or as text message.
Ulkopuolisen käyttäjän käyttäjätunnuksen hankintaprosessi