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How to back up the messages?
1. Open WhatsApp-app.
2. Open Menu by clicking the three dots and select Settings.
3. Select Chats.
4. If needed log in to your Google account.
5. Configure the other settings as you like.
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If WhatsApp Messenger asks permissions for your Google account, click Allow. |
6. Press Back up. Above the button you can see the last time WhatsApp was backed up.
Restoring the messages
While configuring WhatsApp on your new phone, a window like this should pop up:
1. Select Continue.
2. Press Allow on every access request WhatsApp needs.
3. Press Restore.
What to Do in a Problem Situation?
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